Refund policy
This Refund Policy outlines the conditions under which ExtrAcademy provides refunds for our digital courses and services. Since our products are digital and delivered instantly upon purchase, we maintain a strict but fair policy to protect our intellectual property while ensuring student satisfaction.
Because our courses provide immediate access to proprietary videos, downloadable templates, and AI strategies, we generally operate a No Refund policy once the content has been accessed. However, we offer exceptions under the specific circumstances listed below.
You may be eligible for a full or partial refund if:
Accidental Duplicate Purchase: You accidentally purchased the same course twice using the same account.
Non-Access: You purchased a course but have not yet logged in or accessed any of the course materials (videos, PDFs, or lessons). This request must be made within 7 days of purchase.
Technical Failure: You are unable to access the course content due to a persistent technical error on our side that our support team cannot resolve within 72 hours of being notified.
Refunds will not be granted in the following cases:
Course Completion: You have completed more than 10% of the course or downloaded any of the proprietary course resources/templates.
Change of Mind: You decide the course is "not for you" or you "don't have time" after accessing the curriculum. We encourage you to review the course curriculum and FAQs on our website before purchasing.
Affiliate Misconduct: If your account is terminated due to a breach of our Terms and Conditions (e.g., sharing login credentials or spamming affiliate links).
Lack of Results: As stated in our Terms, we teach skills but cannot guarantee specific financial earnings. Refund requests based on "not making money" will not be honored.
To request a refund, please follow these steps:
Email: Send an email to admin@extracademy.online.
Subject Line: Use "Refund Request - [Your Order Number]".
Details: Include your full name, the email used for purchase, and a brief explanation of why you are requesting a refund.
Review: Our team will review your account activity (login history and lesson progress) to verify eligibility.
If approved, your refund will be processed via the original payment method.
Approval Notification: You will receive an email within 3–5 business days regarding the status of your request.
Credit Arrival: Once processed, it may take 5–10 business days for the funds to appear in your account, depending on your bank or payment gateway (e.g., PayPal, PayFast, Stripe).
Bundles: If you purchased a bundle, refunds are only available for the entire bundle (if eligible). We do not offer partial refunds for individual courses within a discounted bundle.
Sale Items: Items purchased during a "Flash Sale" or using a one-time promotional code are generally final sale and non-refundable.